Privacy Policy

Effective from: 23rd June 2026

 

Emily Del-Grande Therapeutic Counselling

At Emily Del-Grande Therapeutic Counselling, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about counselling services.

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1. Information We Collect

We may collect the following personal information:

• Your name

• Your email address

• Your telephone number (if provided)

• Any information you choose to provide when contacting us about counselling services

We only collect information that is necessary to respond to enquiries and provide our services.

The data you provide via the online forms on our website is processed and hosted by WIX (website builder) which acts as a third-party data processor on our behalf. These details are securely routed to our business email to address your enquiries, but the form data may also be temporarily logged on our website builders servers. A link to their privacy policy can be found here: About Privacy | WIX

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2. How We Use Your Information

Your information may be used to:

• Respond to your enquiries

• Arrange and manage counselling appointments

• Communicate with you regarding your counselling sessions

• Maintain appropriate records relating to our professional services

• Meet legal, ethical, and professional obligations

We will not use your personal information for marketing purposes unless you have given your consent.

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3. Confidentiality and Counselling Information

Counselling is a confidential service. Any personal information shared with Emily Del-Grande Therapeutic Counselling will be treated with care and stored securely.

There are limited circumstances where confidentiality may need to be broken, such as where there is a serious risk of harm to you or another person, or where we are legally required to disclose information.

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4. How We Store Your Information

We take reasonable steps to keep your personal information secure and protected from loss, misuse, unauthorised access, or disclosure.

Your information will only be kept for as long as necessary and in accordance with applicable legal and professional requirements.

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5. Sharing Your Information

We do not  share your personal information with third parties unless:

• You have given permission

• It is necessary to provide the service you have requested

• We are required to do so by law​

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6. Your Rights

Under UK data protection law, you have rights including:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information where appropriate

• The right to withdraw consent where processing is based on consent

To make a request, please contact us using the details below.

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7. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the website.

You can control or disable cookies through your browser settings.

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8. Contact Details

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Emily Del-Grande Therapeutic Counselling
Email: emilydelgrande@gmail.com
Website: emilydel-grandetherapeuticcounselling.co.uk

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

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10. Complaints

Any data protection complaints will be acknowledged within 30 days of receipt prior to being investigated under the Data (Use and Access) Act 2025.